> Do you offer buffet dining?
No. For our Dinner Theatre, we offer a 3-course, waiter-served dinner. Our menu includes salad, bread, a choice of entrees (including vegetarian, gluten-free and children's selections), and dessert. Coffee, tea, and water are also included. A selection of appetizers and desserts are available for purchase. Our full-service bar is open for most performances, offering soft drinks, wine, beer and mixed drinks at extra cost. Gratuity for basic dinner service is now included in all Dinner Theatre tickets! Patrons with special dietary needs should contact our Head Chef for assistance.
For our Children's Theatre, we offer a bag lunch--usually chicken nuggets, potato chips, Teddy Graham crackers, a fruit cup, and a juice box served lunch-line style (picked up by guests themselves). No nut products are used as an ingredient or in the preparation of our lunches.
> May I bring a cake for a special occasion?
No. Health codes do not permit customers to bring food from outside sources into our facility. However, our Dinner Theatre menu offers a varied choice of desserts, often including a cake selection. If you wish, you may bring a candle for your waiter to place on the dessert of the person celebrating their birthday.
> Are your shows appropriate for children?
Riverside Center is a family-oriented theatre. We always seek to present live entertainment that appeals to the broadest range of customer ages, sensibilities, and tastes, while maintaining as much as possible the original content and integrity of each show. Please call the Box Office in regards to the suitability of particular shows for certain audiences. We do not admit children under the age of three to Dinner Theatre performances.
Our Children's Theatre is specifically-geared to the maturity and attention level of young children, although teens and adults also enjoy these productions. Again, if there is any question regarding suitability of a particular show, please contact our Box Office.
> May I photograph or record any parts of a performance?
Due to copyright restrictions, photography (with or without flash), audio, and video recordings of any portion of our performances are strictly prohibited.
> Do you have non-smoking performances?
Our facility is 100% non-smoking at all times. However, for the convenience of patrons who wish to smoke, a small smoking area is provided near the main entrance.
> How do I make a reservation?
Simply call the Box Office at 540.370.4300, visit our website, or visit us in person during regular business hours. Payment for all tickets is expected when the reservation is made, and we accept all major credit cards. Specific seating will be assigned with your reservation.
> What are your ticket sales policy?
All sales are final. No refunds will be made for unused tickets, including season tickets, gift certificates, or Pick 3 certificates. Please mention any coupons or discounts when reserving your seating. Discounts will not be deducted after payment has been processed, and may not be combined. Tickets are generally held at the Box Office for pickup upon arrival for the performance. Patrons who do not attend their scheduled performance for any reason will be considered "No Show" and will forfeit their tickets.
> What is your inclement weather policy?
If Riverside Center cancels the performance, which happens rarely, we will call each reservation to inform of the cancellation. The timing of that call depends on each situation. You may then choose another date to use your tickets within the following year with no additional fee. Season Tickets are only good for the show printed on the tickets. If the weather is not severe enough to cancel the performance but conditions in your immediate area are unsafe, you may reschedule your tickets without charge during the day before your reserved date up until five hours prior to the scheduled arrival time. Leave a message for the Box Office during those hours we are closed.
> Can I re-schedule my tickets for a different performance?
Yes, by calling the Box Office by the day before your scheduled reservation. You have one year to use your tickets. A processing fee of $10 per ticket for mainstage performances (maximum $40) and $5 per ticket for Children's Theatre performances (maximum $20) will be collected when the tickets are placed into a new date. Once we reach the date of your reservation, those tickets are locked into that date in particular.
> Will I have to share a table?
Seating is reserved on a first-come, as-available basis. Parties may reserve a table larger than their numbers might demand, however given the need we will sell each empty seat in the theatre without prior notice. If friends or family are to add on to an existing reservation they should do so as soon as possible to ensure the availability. Our largest tables seat six, so larger parties may be seated at adjacent tables. Fire code prohibits pushing tables together anywhere in the theatre, or adding chairs to already-full tables.
> What is your dress code?
Our patrons often ask if there is a dress code at Riverside. While we do not have an official dress code, we encourage business casual and we politely ask that you refrain from open toe shoes, flip flops, shorts, and tattered or distressed jeans.